Shipping policy

HOW DO I CHECK THE STATUS OF MY ORDER?

Once your order is packed and dispatched, you will get a notification with your tracking information. 

HOW FAST IS THE SHIPPING?

Our warehouse operates Monday-Friday (Business Days). If you order before 11:00 Monday-Friday, your order will be dispatched the following business day. If you order on a Saturday or Sunday, your order will be dispatched the next business day (usually Monday, unless this is a national holiday).

Please allow the timing mentioned above for your treats to arrive. You will receive an email with the tracking code once your order has been shipped, please use this tracking code to check your order status.

DO YOU SHIP INTERNATIONALLY?

We only ship to the United Kingdom.

WHAT IF MY ORDER IS LOST IN TRANSIT?

For packages lost in transit, all lost in mail claims must be submitted to support@pawandfetch.com no later than 7 Calendar Days after the estimated delivery date.

We will cover the costs of shipping a replacement order for you if it is confirmed that the shipping address you provided was correct. It would also be good for you to get in touch with your local post office to try locating the lost order.

Keep in mind that if the tracking information states an order was delivered but you think you have not received it, we will NOT take responsibility and reship that order. In that case, any replacements would have to be at your expense.

ORDERS

HOW DO I CANCEL MY ORDER?

If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.

WHY WAS MY ORDER CANCELLED?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent.